Managing Information Seminar

10.50 – Thursday 6th July


Organisational Knowledge and Information Governance

Ceri Hughes will discuss the approach taken by KPMG in the UK to handling strategic information assets and ensuring that these assets are harnessed and protected, especially in regard to their value in organisational learning. Ceri will draw on case studies from her role as KPMG’s Head of Knowledge Centre of Excellence and interim Head of Learning to demonstrate how key information assets are identified, curated, protected and used.KPMG is a global network of professional firms providing Audit, Tax and Advisory services.

Ceri Hughes, Director, Head of Knowledge Centre of Excellence, KPMG
Ceri is a Director at KPMG and is head of Knowledge Centre of Excellence. She has worked at KPMG since 2000 and prior to this was the Global Head of Information and Records Management at Cable and Wireless plc. Ceri is a Fellow and former chair of the Information and Records Management Society; a Fellow of the Chartered Management Institute and a Chartered Manager.

Mobilising Evidence and Organisational Knowledge in the NHS
Health Education England (HEE) is driving the implementation of Knowledge for Healthcare which articulates an ambitious vision for healthcare library and knowledge services funded by the NHS. These services supply the evidence base to the NHS to make #AMillionDecisions a day. HEE is taking a strategic approach to mobilising evidence and organisational knowledge through policy and advocacy initiatives, by introducing new resources, tools and techniques and by empowering our workforce. Partnership working across all sectors, and including CILIP, is central to our success. The speakers will outline their approach, share experience and invite ongoing dialogue.Sue Lacey Bryant, Senior Advisor, Knowledge for Healthcare, Health Education England
Sue is passionate about bringing knowledge to bear on decision-making in healthcare. Starting out in academic libraries, she moved into professional education before joining the NHS as a Health Education/Information Officer. Later developing innovative roles to better manage knowledge in primary care, Sue became a Knowledge Architect for She enjoyed working as an information consultant supporting clients with service evaluation and organisational development. From Chief Knowledge Officer of a PCT, Sue progressed to become a Director of a CCG. Sue advises on the implementation of Knowledge for Healthcare and is closely involved with the workforce development and ‘KM’ work-streams.

Louise Goswami, Head of Library and Knowledge Services Development, Health Education England

Louise Goswami is the Head of Library and Knowledge Services Development for Health Education England working across Kent Surrey and Sussex. She was previously the National Programme Manager tasked overseeing the implementation of Knowledge for Healthcare. Prior to joining the NHS Louise worked as a Knowledge Manager for Accenture and an Information Scientist for Hewlett Packard. She began her career as a Graduate Trainee Librarian at the University of Glasgow. Louise has recently completed an MSc in Healthcare Leadership as part of the NHS Leadership Academy Elizabeth Garrett Anderson Programme.

Information Management and Knowledge Management; the conjoined twin disciplines?
Knowledge Management and information management have always been closely allied disciplines, with plenty of potential
for overlap and confusion. The new ISO Knowledge Management standard (ISO 30401– under development) attempts to explain the relationship between the two, as well as exploring the differences. Nick will use the standard as a starting point to untangle some of the issues behind IM and KM.

Nick Milton, Director and Co-Founder, Knoco Ltd
Nick Milton is director and co-founder of Knoco Ltd ( with over 20 years experience in Knowledge Management. Working with Knoco Ltd, Nick has been helped develop and deliver KM strategies, implementation plans and services in a wide range of different organizations around the globe. He has a particular interest in Lessons Learned programs, and has managed major lessons capture programs, particularly in the area of mergers and acquisitions, and high technology engineering.Prior to founding Knoco, Nick spent two years at the centre of the team that made BP the leading KM company in the world at the time; acting as the team Knowledge Manager, developing and implementing BP’s knowledge of “how to manage knowledge”, and coordinating the BP KM Community of Practice. Nick has written or co-authored 6 books on KM, blogs daily on the topic, and is busy on Twitter (@nickknoco)


Session Chair: David Smith, Director,  DJS Management Solutions Limited

David is Director of DJS Management Solutions Limited which was established in 2015. He is a Management Consultant specialising in information management, customer service and management issues. He is also a qualified Project Manager, Trainer, Mentor and Work / Life Coach. Based in the North West of England, he has worked in England, Wales and Scotland. He is a Fellow of the Institute of Leadership & Management (ILM), and a Chartered Member of CILIP.

David has 30+ years working within the public and partnership sectors (including health / voluntary services). 25+ of these years have been at professional / management level.