Information management

14.20 – Wednesday 3rd July


Information Management: managing upwards and setting expectations

If you are part of a small information team in a large organisation, it can difficult to get your impact recognised by senior managers. This was the case for the Library & Information Team at Roche Products Limited, a global pharmaceutical company. Come and find out the mistakes Arthur made and lessons he learned in bringing the value of information and knowledge management to non-information managers.

Arthur Robbins, Library, Information & Knowledge Services Manager, Roche Products Ltd
Arthur joined Roche in 2014 as the Library and Information Specialist. Arthur used his experience in public libraries to revitalise and market the library service and build a strong base of advocates across Roche. Arthur now manages the library and information services on site, ensuring all colleagues based in the UK have easy access to high quality medical and business information.

Aimee Reed, Metropolitan Police

Gardening know-how at the RHS: making the UK a greener and more beautiful place

The Royal Horticultural Society aims to be the go-to place for information and knowledge about gardening, garden plants and horticultural science in the UK. With over 200 years of history in growing and research you can imagine that we have more information than you can shake a spade at. But how do we best manage, store and use that information to achieve our aims to ‘Inspire, Involve, Inform and Improve’ gardening for gardeners?

Siân Tyrrell, Head of Horticultural Information and Advice, Royal Horticultural Society
For the past four years Siân has developed and implemented the horticultural information plan for the Royal Horticultural Society including extensive IT transformation, service delivery changes and new ways of working using both information and knowledge management approaches. Siân has held previous roles at HSBC with a focus on global engagement in records and data management compliance and in various regional and central government departments in everything from library services to FOI and EDRMS.

Session Chair: Denise Carter