10.50 – Thursday 6th July
|Selena Killick, Senior Library Services Manager (Student Engagement), The Open University
Selena is the Senior Library Services Manager responsible for Student Engagement at the Open University Library. Her remit includes leading the strategy, planning and evaluation of a consistent student experience within Library Services. Previous roles include the Research & Development Officer for Cranfield University Libraries with responsibility for quality, performance and benchmarking activities. In 2003 she was part of the team that introduced LibQUAL+ to the UK in partnership with the Association of Research Libraries. Selena regularly analyses, presents, publishes and advises libraries on an international basis on library assessment.
Dr Frankie Wilson, Head of Assessment & Secretariat, Bodleian Libraries, University of Oxford
Frankie is the Head of Assessment & Secretariat at the Bodleian Libraries, University of Oxford. She provides strategic leadership for assessment throughout the Libraries, including training staff in assessment techniques, and designing and running assessment activities to drive changes in service provision to improve customer satisfaction. Frankie holds a Doctorate in the field of assessment, quality and culture change in academic libraries, and continues to be an active researcher as well as a practitioner. She is a Chair of the 2017 International Conference on Performance Measurement in Libraries.