25 years of the Libraries Change Lives Award

Wednesday 3 July, 11.05

Room 2.219

CILIP Conference 2019 – The Mitchell Library In-Reach project with Citizen’s Advice Bureau from CILIP CILIP Conference – LCLA-winner Norfolk – ensuring libraries change lives everyday, Jan Holden from CILIP

This presentation looked back at the Award winners and finalists, and highlight good practice, work that has stood the test of time, and begin to identify what makes a ’winner’.

Libraries Change Lives – The Mitchell Library In-Reach project with Citizen’s Advice Bureau.

The presentation will talk about The Mitchell Library’s homeless in-reach initiative; how the idea came together with the collaboration of the Citizens Advice Bureau, and how it was put to our frontline staff.  We will discuss the reservations and obstacles we encountered along the way, and conclude with the impact this initiative has had on both staff and library users.

Dan Monks, Library Assistant, Glasgow Life

Dan Monks has worked for Glasgow Libraries since 2008, working at Govanhill Community Library for five years, and as a library assistant in the Mitchell Library for the past six. He is currently studying for a post-graduate on the Library and Information Management distance learning course at Ulster University.

Iain Riley, Information Officer, Glasgow Libraries

Iain is an Information Officer for Glasgow Libraries and has worked in that post for the last two years. He previously worked as a library assistant in the Mitchell Library and various community branches. Before Glasgow Libraries he worked in  information services in a variety of roles for Strathclyde University.






LCLA-winner Norfolk – ensuring libraries change lives everyday

Libraries are about reading, learning, information and literacy but above all they are about people and communities. Every day when library staff come to work they can make a difference to the people they meet. Norfolk Library and Information Service is proud to have been awarded the Libraries Change Lives Award twice in recent years and Jan will talk about how understanding the needs of communities, being prepared to try something new and being able to demonstrate how the impact that libraries can have not only on individuals but also the priorities of the Council has made a difference in Norfolk.

Janet Holden, Head of Libraries and Information, Norfolk County Council

Jan Holden is Head of Norfolk Library and Information Service. She has previously worked in libraries in London, Sheffield and South Wales. Jan takes the lead in Norfolk County Council’s digital inclusion and information and advice strategies. Jan lives deep in the countryside, is a slave to her fitbit and her target for 2019 is to walk 2019 miles.


Chair: David Percival, Library and Archive Service Manager, Portsmouth City Council

David Percival is Library and Archive Services Manager at Portsmouth City Council and Chair of Community, Diversity and Equality Group.

Chair: John Vincent, Networker, The Network – tackling social exclusion

John Vincent has worked in the public sector since the 1960s, primarily for Hertfordshire, Lambeth and Enfield public library services. In 1997, he contributed to the UK’s first review of public libraries and social exclusion (from which The Network, which he now coordinates, originated). John lobbies for greater awareness of the role that libraries, archives, museums, and the cultural & heritage sector play in contributing to social justice. He is particularly interested in supporting the work that libraries do with young people in care, with LGBTQ people, and with ‘new arrivals’ to the UK. He is co-author of Public libraries and social justice (2010); author of LGBT people and the UK cultural sector (2014) and the recent Arts Council England report: Libraries welcome everyone (2018).